Returns & Refund Policy
Due to the perishable nature of our fresh-roasted coffee and food products, we cannot accept returns on opened items; however, your satisfaction is our priority and we will replace any damaged or incorrect orders. If you are unsatisfied with your purchase, please contact us within 14 days of receipt to initiate a resolution.
Contact Our Team
Email our customer support with your order number and a brief explanation of the issue or defect.
Provide Verification
For damaged goods or incorrect shipments, please attach a clear photo of the items and the packaging.
Wait for Approval
Our team will review your request within 48 hours to determine eligibility for a replacement or store credit.
Receive Your Resolution
Once approved, we will ship a replacement at no cost to you or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing